FEQUENTLY ASKED QUESTIONS
No, you can also place an order as a guest if you so desire. Having an account with us does have some advantages, however:
- The checkout process is fast and easy.
- Your order status and history are both readily available.
- Subscribe to our newsletter to stay up to date on new releases and special offers.
US Dollars are the currency of choice for all of our transactions. If your credit card is issued in a different currency, the total amount charged to your account will be based on the exchange rate in effect on the day the transaction was processed.
Immediately following the successful completion of your order.
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
A confirmation email will be sent to you with your Order Number and the details of your transaction. A second shipping confirmation email with a tracking number and link will be sent to you once your order has been shipped.
You’ve completed adding items to your shopping cart, so you can proceed to checkout.
PayPal and our website checkout are both options for payment.
In order to proceed, you must complete the checkout process on our website. On the right side of the screen, there is a “Checkout” button.
- You’ll be taken to our Customer Information page. The following information is required: email. Name. Address
- Suppose you have a discount code that is valid. The “Discount” field on the right side of the screen is where you can enter it. The discount will be applied to your order if you click the “Apply” button on the page.
- Suppose you’d like to proceed via PayPal. You can use PayPal by clicking the “PayPal” link.
- Select “Continue to Shipping Method” from the drop-down menu to proceed. Please double-check the delivery address you entered (if different from your billing address.) Upon completion of all tasks. To proceed to the payment method, click “Continue.”
- Your credit card number and expiration date must be entered. It’s possible that you’ll be able to indicate that you’re shipping, and billing information is the same. if that is the case
- Once you’ve filled out the form and submitted it, lastly, click “Complete Order” to finish your purchase, to confirm your order, you’ll receive an email and an on-screen message.
If you have any problems during the checkout process, please contact us. Please send us a email if you have any questions or concerns.
Please contact us immediately if you need to change or replace an item. We need to replace your item before we fulfill your order and ship it out.
SHIPPING AND DELIVERY QUESTIONS? GO TO THIS PAGE TO LEARN EVERYTHING YOU NEED TO KNOW ABOUT YOUR ORDER.
If you have any further questions, please don’t hesitate to get in touch with us via email. We’re here for you around the clock, seven days a week, 365 days a year.
Please check our Return policy.
We offer different Shipping options, please read our shipping policy for more information.
Visa
MasterCard
American Express
The cost for delivery and the estimated delivery times will be clearly indicated at checkout and alongside the individual product descriptions. As a rule any items that the stock will be dispatched within 72 hours of you placing your order. With items that are made to order, delivery times will vary and will therefore be specific to the product. Shipping times are indicated on each product page underneath the “Delivery & Returns” tab. You can also contact us and we’d be happy to assist you with any questions you may have.
Duties and taxes will be subject to customs duty, import VAT and local sales taxes on arrival in the destination country and in order to release your order from customs.
We are only able to deliver to one address per order. If you would like to send your purchases to more than one address, we recommend you place a separate order for each destination.